CPD points can be earned by attending webinars and watching lectures on Medtalkz
Less than 30 minute lectures earn 0.5 points, 30 – 60 minutes earn 1 point and a point for every hour or part thereof after

How are webinar CPD points awarded?
i. Webinar CPD points are awarded based on the amount of time spent on the webinar
ii. 30 to 60 minutes earns 1 point
iii. Every hour or part thereof earns another point
iv. CPD certificates are emailed and serve only as confirmation that you received CPD points
v. These points are also logged on your Medtalkz account
vi. If you are an HPCSA member we will submit these points to the HPCSA on your behalf, using your information on your Medtalkz account
vii. Please make sure your information on your Medtalkz account is accurate



My webinar CPD certificate doesn’t have the correct name or health board number
i. Webinar certificates which are emailed used by Medtalkz for confirmation purposes only and are generated using data you captured at the time of registering for the webinar
ii. If this information is incorrect your certificate will be incorrect
iii. This is not a problem because CPD points are also logged on your Medtalkz account
iv. You can generate a new certificate from your Medtalkz account
v. Certificates generated from your Medtalkz account uses the information which you registered with on Medtalkz
vi. If you are an HPCSA member we will submit these points to the HPCSA on your behalf, using your information on your Medtalkz account
vii. Please make sure your information on your Medtalkz account is accurate



Why do I have to register with Medtalkz to receive my Webinar CPD?
We require you to register on Medtalkz in order to;
i. Ensure accurate data on your CPD certificates
ii. Facilitate Medtalkz automatically sending HPCSA members’ CPD directly to the HPCSA


Why did a I get an email saying my points are pending and that I should register with Medtalkz when I am already registered with Medtalkz?
i. We match Zoom attendees with Medtalkz members based on your email address
ii. If you logged into Zoom using a different email address our system won’t pick up that you are a Medtalkz member


What should I do if I am already a Medtalkz member but used a different email address to login to Zoom with?
i. Send us a mail to info@medtalkz.com with the email you registered with on Zoom as well as the email you used to register with on Medtalkz
ii. We will add the second email address to your Medtalkz Profile and allocate your points


Do I need to register with Medtalkz again if I logged into Zoom with a different email address?
No, send us a mail to info@medtalkz.com with the email you registered with on Zoom as well as the email you used to register with on Medtalkz and we will add the second email address to your Medtalkz Profile and allocate your points.

How do I earn CPD points when watching a lecture on Medtalkz?
i. When watching a lecture on Medtalkz there are 3 random pauses which time-out in 30 seconds if play is not resumed
ii. At the end of the lecture click “I’m done” and this will display a ratings page
iii. Rate the lecture and your points will be allocated


How are points allocated for lectures online?
i. Less than 30 minute lectures earn 0.5 points, 30 – 60 minutes earn 1 point and a point for every hour or part thereof after
ii. 0.5 points are pended on your Medtalkz Profile until a second 0.5 point lecture is watched
iii. The 2 0.5 point lectures are then logged as one CPD point
iv. If you are an HPCSA member we will submit these points to the HPCSA on your behalf, using your information on your Medtalkz account
v. Please make sure your information on your Medtalkz account is accurate


Does Medtalkz upload CPD to the HPCSA?
i. Yes, we do
ii. CPD is sent to the HPCSA at the beginning of the month for the previous month



The HPCSA doesn’t have a record of my Medtalkz CPD?
There are 3 potential reasons
i. CPD allocated in the month are uploaded at the beginning of the next month. If your CPD was allocated in the current month, it will only be sent to the HPCSA I the next month
ii. The HPCSA did not recognise your HPCSA registration number, prefix and 7 digit number
a. Please check your HPCSA details on your Medtalkz account
iii. The HPCSA may not have uploaded the CPD file yet
a. Send us an email to info@medtalkz.com and we’ll check it out


Where can I see what CPD I have earned?
i. To locate earned CPD points follow the prompt: “Show my profile” → “My CPD points” → select the “certificate icon” next to the talk/event or choose “CPD Summary”  select “Date Range” → “Generate” → select the “certificate icon” next to the line item
ii. These will be emailed to you as well

CPD doesn’t work on my Safari or Edge browser?

Currently Medtalkz CPD works best on Google Chrome. We are working on the bug fixes to allow our CPD to work across all browsers. In the interim please use Chrome. If you don’t have Chrome you can download it for free here https://www.google.com/chrome/

How many CPD points do I need?
You need 60 points in a 2-year period to be HPCSA compliant, of which 10 need to be ethics points.

Can I earn points if I watch a talk more than once?
No, you can only earn CPD points from the same talk once.

Do speakers earn points for having their talks uploaded?
Yes, a speaker is entitled to 3 CEUs per talk. Speakers will need to be registered on the Medtalkz in order for the CPD to be allocated and processed.


Verification and login problems

I haven’t received a verification email
i. Check your junk mail or spam folder
ii. If it’s not there contact us at info@medtalkz.com


When I login I get an error message saying “My Account is not verified” even though I have verified my account?
i. Make sure your username (email) is entered in lowercase. Mobile devices often make the first letter a capital
ii. Ensure your password is correct… these are also case sensitive
iii. If you are still unable to login send an email to info@medtalkz.com
iv. If you are sure your username and password are correct then:
a. Clear your browser history
b. Try a different browser
c. Clear the cache in the browser



Other general FAQs

Who owns the copyright of the content placed on the Medtalkz website?
Copyright belongs to the presenter unless it was contracted to by 3rd party in which case it would rest with the 3rd party. Medtalkz will store and safeguard your information for as long as you wish.
Use of third-party material must be referenced and sources must be acknowledged.
Watch video on Copyright here

Who has access to the website?
Registration is limited to healthcare professionals and healthcare students.

How long does content stay online?
Content must be available for a minimum of 12 months. Thereafter, it may be removed by the presenter. Updates to the presentations may be made online at any time.